Certificate III in Business

Course overview

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

NOTE: Enrolments in this course can be taken ALL YEAR ROUND.

Packaging rules

Total number of units = 13
6 core units plus 7 elective units, of which:

• 2 elective units must be selected from Group A
• 1 elective unit must be selected from Group B
• for the remaining 4 elective units:
  – up to 4 units may be selected from Groups A – G
  if not listed, up to 3 units may be selected from a Certificate II, Certificate III or Certificate IV from this or any other currently endorsed Training Package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Specialisations

This qualification can provide for specialisations. To achieve a specialisation, the following additional packaging rules must be adhered to:

• For specialisation in Customer Engagement, 4 elective units must be selected from Group D
• For specialisation in Business Administration, 4 elective units must be selected from Group E
• For specialisation in Records and Information Management, 4 elective units must be selected from Group G

Where the learner has achieved a specialisation in Customer Engagement, the job roles that relate to this qualification may include Customer Service Representative.

Where the learner has achieved a specialisation in Business Administration, the job roles that relate to this qualification may include Administrative Assistant.

Where the learner has achieved a specialisation in Records and Information Management, the job roles that relate to this qualification may include Records Assistant.

The achievement of a specialisation will be identified on testamurs as follows:

• BSB30120 Certificate III in Business (Customer Engagement)
• BSB30120 Certificate III in Business (Administration)
• BSB30120 Certificate III in Business (Records and Information Management)

Core units

• BSBCRT311 Apply critical thinking skills in a team environment
• BSBPEF201 Support personal wellbeing in the workplace
• BSBSUS211 Participate in sustainable work practices
• BSBTWK301 Use inclusive work practices
• BSBWHS311 Assist with maintaining workplace safety
• BSBXCM301 Engage in workplace communication

Elective units

(Choose 7)

Group A – Technology (at least 2)

• BSBTEC201 Use business software applications
• BSBTEC202 Use digital technologies to communicate in a work environment
• BSBTEC301 Design and produce business documents
• BSBTEC302 Design and produce spreadsheets
• BSBTEC303 Create electronic presentations

Group B – Business Competence (at least 1)

• BSBPEF301 Organise personal work priorities

Group C – Teamwork and Relationships

• BSBPEF302 Develop self-awareness
• BSBXTW301 Work in a team

Group D – Customer and Client Engagement

• BSBOPS304 Deliver and monitor a service to customers
• BSBOPS305 Process customer complaints
• BSBXDB301 Respond to the service needs of

Group E – Business Administration

• BSBOPS301 Maintain business resources
• BSBOPS303 Organise schedules
• BSBPUR301 Purchase goods and services

Group G – Records and Information Management

• BSBINS302 Organise workplace information