Skills training to build confidence in reading, writing, spelling and maths.
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
NOTE: Enrolments in this course can be taken ALL YEAR ROUND.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
There are no entry requirements for this qualification.
What work can you do?
Customer Service Representative, Retail Supervisor, Cashier, Sales Assistant, Team Leader, Retail Assistant
What units will you study?
13 units must be completed:
5 elective units, consisting of:
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Please contact 02 4226 1622 to arrange an interview with our Student Support Officer to ensure the course is right for you, discuss and choose your elective units and receive a final quote before enrolling.
This qualification is eligible for funding under Smart and Skilled.
For more information on Smart and Skilled visit smartandskilled.nsw.gov.au
WEA Illawarra can be prevented from issuing you with a nationally recognised VET qualification or statement of attainment when you complete your course if you do not have a Unique Student Identifier (USI). If you have not yet obtained a USI you can apply for it directly at usi.gov.au/students/create-usi
NOTE: Certificates will not be issued until satisfactory completion of all assessment requirements and all payments for the course have been received.
If you have a question regarding courses, how to enrol or anything else, browse our FAQs page for answers.