Certificate II in Retail Services

Course overview

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. *Enrolments in this course can be taken All year round.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

NOTE: Enrolments in this course can be taken ALL YEAR ROUND.

Licensing / Regulatory information

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry requirements

There are no entry requirements for this qualification.

What units will you study?

12 units must be completed:

• 7 core units

5 elective units, consisting of:

• 3 units from the list below
• 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

• SIRXCEG001 Engage the customer
• SIRXCOM001 Communicate in the workplace to support team and customer outcomes
• SIRXIND001 Work effectively in a service environment
• SIRXIND003 Organise personal work requirements
• SIRXPDK001 Advise on products and services
• SIRXRSK001 Identify and respond to security risks
• SIRXWHS002 Contribute to workplace health and safety